Customer KPIs
Repeat customers, ratings and complaints
Repeat Customers
0%
Warning
Avg Rating
N/A
Neutral
Complaints Rate
100%
Critical
Breakdown
| Customer | Orders |
|---|---|
| ุนูู ุฃุญู ุฏ | 1 |
Complaints
| Order | Issue | Date |
|---|---|---|
| #1 | Unknown | 2026-02-14 |
| #1 | Unknown | 2026-02-14 |
Insights
โ Complaint rate is 100%
Impact:
High complaints reduce customer retention and ranking
Recommended Actions:
- Review complaint tickets immediately
- Identify recurring service issues
- Audit technician performance
โ Company visibility may be reduced if complaints persist
โ Repeat customer rate is 0%
Impact:
Low retention increases customer acquisition cost
Recommended Actions:
- Launch loyalty campaigns
- Offer follow-up discounts
- Improve after-service communication